Terms & Conditions
These Terms & Conditions form a legally binding agreement between Minava Homes and its customers. They set out the terms under which Minava Homes provides its services and establish the rights and responsibilities of both parties.
Our services include professional wall and floor tiling, laminate installation, Complete bathroom Transformations, interior finishing and related renovation services.
Our Terms & Conditions typically cover the following:
- Services and cancellations
The conditions under which services may be modified, postponed or cancelled, including applicable charges and financial transactions.
- Quotations and project agreements
The basis on which quotations are provided, including the scope of work, materials, labour, additional work and changes requested by the customer.
- Customer responsibilities Requirements concerning access to the property, accurate project information, preparation of the work area and timely communication
- Project delays and interruptions
Circumstances that may affect the planned schedule, including delays caused by customers, suppliers, third parties, unforeseen site conditions or circumstances beyond our reasonable control.
- Workmanship and defects
The conditions relating to the quality of our work, reporting of defects and the procedure for addressing legitimate workmanship issues.
- Liability
The circumstances in which Minava Homes may or may not be liable for damage, delays, incorrect information supplied by the customer, pre-existing defects or circumstances outside our control.
- Additional and unforeseen work
The procedure for dealing with work that falls outside the original quotation or becomes necessary due to unforeseen conditions discovered during the project.
- Materials and customer-supplied products
The responsibilities of Minava Homes and the customer where materials or products are supplied by either party.
- Intellectual property and photographs
Rules concerning photographs, project images, designs, website content and other materials belonging to Minava Homes.
- Payments and outstanding amounts
Payment terms, invoices, deposits, payment deadlines and the consequences of overdue payments.
- Customer conduct
Customers are expected to communicate and behave respectfully toward Minava Homes, its employees, contractors and project partners. Unlawful, threatening, abusive or discriminatory behaviour is not accepted.
- Dispute resolution
The procedure for addressing complaints or disputes between Minava Homes and its customers.
- Applicable law
These Terms & Conditions are governed by the applicable laws of the Netherlands, unless mandatory legal provisions provide otherwise.
These Terms & Conditions are intended to provide clarity and protection for both Minava Homes and its customers, while establishing clear expectations throughout the project.