Privacy Policy

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Privacy Policy Last updated: 5 September 2026

Minava Homes NL respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quotation, or use our services.

Minava Homes processes personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Dutch data protection legislation.

1. Who We Are

Minava Homes NL
Legal Business name: Minava Homes
Address: Posthoornstraat 11, 3011WD Rotterdam, Netherlands

COC / (KVK): 42103803
BTW Nr: NL005528724B35
Email: info@minavahomes.nl
Telephone: +31630690910
Website: www.minavahomes.nl

For the purposes of applicable data protection legislation, Minava Homes is the data controller responsible for the processing of your personal data.

2. What Personal Data We Collect

Depending on how you interact with us, we may process the following information:

• First and last name
• Company name
• Address and project address
• Email address
• Telephone number
• Information contained in your enquiry or quotation request
• Project details and requirements
• Information relating to appointments and communication
• Invoicing and payment information where necessary
• Photographs or other files that you voluntarily provide in connection with a project
• Technical information such as IP address, browser type and device information when you visit our website
• Information collected through cookies and similar technologies, where applicable

We only collect and process personal data that is relevant and necessary for the purposes described in this Privacy Policy.

3. How We Collect Your Personal Data

We may receive personal data when you:

• Contact us by email, telephone or through our website
• Request a quotation or consultation
• Enquire about our tiling or laminate services
• Enter into an agreement with us
• Communicate with us regarding an ongoing or completed project
• Visit or use our website
• Voluntarily provide information, documents, photographs or other materials

We may also receive information from contractors, project partners or other business contacts where this is necessary for the performance or coordination of a project.

4. Why We Use Your Personal Data

We may use your personal data for the following purposes:

• To respond to enquiries and requests
• To prepare quotations and proposals
• To arrange consultations, appointments and site visits
• To plan and carry out tiling, laminate and interior finishing work
• To communicate with clients, contractors, project developers and other project partners
• To manage contracts and projects
• To issue invoices and process payments
• To maintain business administration and accounting records
• To comply with legal and regulatory obligations
• To protect our business, website and systems against fraud, misuse or security threats
• To improve our website and services
• To send marketing communications where you have provided the required consent or where otherwise permitted by law

5. Legal Basis for Processing

We process personal data only where a valid legal basis exists under the GDPR.

Depending on the circumstances, this may include:

Performance of a contract
Where processing is necessary to prepare for or perform an agreement with you, such as preparing a quotation or carrying out contracted renovation or finishing work.

Legal obligation
Where we are required to process or retain information to comply with legal obligations, including accounting, taxation and administrative requirements.

Legitimate interests
Where processing is necessary for our legitimate business interests, provided that these interests do not override your fundamental rights and freedoms.

Consent
Where you have voluntarily provided consent for a specific processing activity, such as certain forms of marketing or non-essential cookies. You may withdraw your consent at any time.

The GDPR requires organisations to identify and communicate the legal basis applicable to their processing activities.

6. Sharing Your Personal Data

We do not sell your personal data.

Where necessary for operating our business or completing a project, we may share relevant information with trusted third parties, such as:

• Accountants and tax advisers
• IT and website service providers
• Hosting and email providers
• Payment and banking service providers
• Professional advisers
• Contractors, subcontractors or project partners where necessary for a project
• Government authorities or other organisations where required by law

We only provide third parties with information that is necessary for the relevant purpose.

Where a third party processes personal data on our behalf, we take appropriate measures to ensure that the processing is carried out in accordance with applicable data protection requirements.

7. International Data Transfers

Where possible, we use service providers that process personal data within the European Economic Area (EEA).

If personal data is transferred outside the EEA, we will ensure that appropriate safeguards are in place as required under the GDPR.

8. How Long We Keep Your Data

We retain personal data only for as long as necessary for the purpose for which it was collected, unless a longer retention period is required by law.

For example:

• Enquiry information may be retained for as long as necessary to handle your request and related business communication.
• Contract and project information may be retained for the duration of the business relationship and thereafter for the period required for legal, accounting or tax purposes.
• Marketing data will be retained until you withdraw your consent or otherwise object to the relevant processing, where applicable.

When personal data is no longer required, we will securely delete or anonymise it where appropriate.

9. Your Privacy Rights

Under the GDPR, you may have the following rights:

• Right of access – to request a copy of the personal data we hold about you.
• Right to rectification – to request correction of inaccurate or incomplete information.
• Right to erasure – to request deletion of your personal data where there is no lawful reason for us to continue processing it.
• Right to restriction – to request that processing of your personal data be restricted in certain circumstances.
• Right to object – to object to certain processing, including processing based on legitimate interests and direct marketing.
• Right to data portability – in applicable circumstances, to receive your personal data in a structured, commonly used and machine-readable format.
• Right to withdraw consent – where processing is based on consent, you may withdraw that consent at any time.

These rights are subject to the conditions and exceptions provided by applicable data protection law.

You can exercise your rights by contacting us using the contact details provided below.

We will generally respond to valid requests within one month, although this period may be extended where permitted by law.

10. Cookies

Our website may use cookies and similar technologies to ensure that the website functions correctly and, where applicable, to analyse website usage and improve our services.

Cookies may include:

Necessary cookies
These are required for the basic operation and security of the website.

Analytics cookies
These may help us understand how visitors use our website and improve its performance.

Marketing or tracking cookies
Where used, these may be placed only where the required consent has been obtained.

Where consent is legally required, non-essential cookies will not be activated until you have given the appropriate consent.

Under Dutch privacy guidance, consent for non-essential tracking cookies must be freely given and involve an active choice; simply continuing to browse a website does not constitute valid consent.

You can manage or withdraw your cookie preferences through the cookie settings available on our website.

11. Website Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

12. Third-Party Websites

Our website may contain links to third-party websites, social media platforms or other external services.

This Privacy Policy does not apply to those external websites. We recommend reviewing the privacy policies of third-party services before providing them with personal information.

13. Children's Privacy

Our website and services are not specifically directed at children.

We do not knowingly collect personal data from children where such collection is not permitted by applicable law.

14. Automated Decision-Making

Minava Homes does not use personal data for automated decision-making or profiling that produces legal or similarly significant effects on individuals

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15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, for example when our services, website, technology or legal obligations change.

The latest version will always be published on this page with the corresponding "Last updated" date.

16. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we process your personal data, please contact us:

Minava Homes NL
Legal Busine name: Minava Homes
Business address: Posthoornstraat 11, 3011WD Rotterdam Netherlands

Email: info@minavahomes.nl
Telephone: +31630690910

17. Right to Lodge a Complaint

If you believe that we have not handled your personal data appropriately, we encourage you to contact us first so that we can try to resolve the matter.

You also have the right to lodge a complaint with the Dutch data protection authority, the Autoriteit Persoonsgegevens (AP).

More information about your rights and data protection in the Netherlands is available from the Autoriteit Persoonsgegevens.